Cancellation Policy

1. Overview

Sukoonsaathi provides technology support, digital guidance, and Website Design & Development services. Some services require advance scheduling or involve work that begins after customer approval. This policy explains how cancellations are handled for those services.

This Cancellation Policy should be read together with our Terms of Service and Refund Policy. If a service-specific quotation, membership term, or written agreement contains different cancellation terms, those terms will apply to that service to the extent permitted by applicable law.

2. Cancellation Requests

Customers should submit cancellation requests as early as possible by contacting Sukoonsaathi through the contact details provided below.

A cancellation request should include the customer's name, registered contact details, service or appointment information, and any booking or payment reference available.

3. Appointments & Support Sessions

Appointment requests

A request submitted through the Sukoonsaathi website is not a confirmed appointment. Our team may contact the customer to confirm the service, date, time, and applicable charges.

Confirmed appointments

Customers who need to cancel or reschedule a confirmed appointment should notify Sukoonsaathi as early as possible. Where a cancellation is received within the applicable cancellation period communicated at booking, we may allow rescheduling or a refund, subject to the Refund Policy.

Same-day cancellation

Same-day cancellations may be subject to the applicable service or appointment terms because the support time may have been reserved specifically for the customer.

After the session starts

Once a support session has started, cancellation is generally not available for the portion of service already delivered. Customers may contact us if a significant service issue occurred so that the matter can be reviewed.

4. Membership Plans

Membership plans may renew according to the billing frequency shown at the time of purchase. Customers who do not wish to continue should request cancellation before the next renewal where the available cancellation method permits it.

• Cancellation normally applies to future billing periods.
• A membership period that has already started may remain active until the end of that period.
• Cancellation does not automatically result in a refund for a period already charged.
• Duplicate or incorrect charges may be reviewed separately.

5. Website Design & Development

Website projects are customized services. Before work begins, the customer and Sukoonsaathi may agree on scope, deliverables, timeline, revisions, pricing, payment milestones, domain/hosting responsibilities, and other project terms.

Cancellation before work begins

If the customer cancels before agreed project work begins, the cancellation will be handled according to the applicable quotation or written agreement. Any approved third-party cost or work already performed may be deducted where applicable.

Cancellation after work begins

If design, development, content preparation, setup, or other project work has already started, cancellation may result in charges for work completed up to the cancellation date. Any remaining refundable amount will be determined according to the agreed project terms.

Customer-requested changes

A cancellation resulting from a change in requirements or project direction does not automatically remove charges for work already completed or third-party purchases already made.

6. No-Show & Late Cancellation

If a customer does not attend a confirmed appointment or cancels too close to the scheduled time, Sukoonsaathi may treat the reserved session as used because the time was specifically allocated to that customer.

Where reasonable, we may offer a rescheduled session instead of a refund. Any exception will be considered based on the circumstances and does not create a general entitlement to a refund.

7. Refunds After Cancellation

Where a cancellation qualifies for a refund, Sukoonsaathi will process the eligible refund in accordance with the Refund Policy.

Approved refunds will generally be returned through the original payment method where supported. The time taken for the amount to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.

8. Cancellation by Sukoonsaathi

Sukoonsaathi may need to cancel or reschedule an appointment or discontinue a service because of technical, operational, staffing, safety, legal, or other reasonable circumstances.

Where Sukoonsaathi cancels a paid appointment before the service is delivered, we will generally offer an alternative appointment or review the transaction for an eligible refund, subject to the applicable terms.

We will make reasonable efforts to notify affected customers using the contact information available to us.

9. Third-Party Services

Sukoonsaathi may use third-party platforms such as Calendly, Razorpay, Google Meet, hosting providers, domain providers, or other service providers.

A third-party service may have its own cancellation, scheduling, payment, or refund rules. Where a third-party purchase cannot be recovered, the applicable third-party terms may affect the amount that can be refunded by Sukoonsaathi.

10. Changes to This Policy

We may update this Cancellation Policy from time to time to reflect changes in our services, scheduling process, payment arrangements, legal requirements, or business practices.

The updated version will be published on this page with a revised “Last Updated” date. The version applicable to a transaction will generally be the version in effect when that transaction was accepted, subject to applicable law.

11. Contact Information

For cancellation, rescheduling, appointment, or service-related requests, please contact Sukoonsaathi: