Disclaimer

1. Overview

Sukoonsaathi provides technology support and guidance intended to help families, parents, individuals, and businesses use technology more confidently and safely.

Our services are provided based on the information available to us at the time of the support session or project. Technology environments differ between customers, devices, software versions, networks, accounts, and service providers. For this reason, outcomes can vary from one situation to another.

2. General Information

Content published on the Sukoonsaathi website is provided for general informational and educational purposes. We make reasonable efforts to keep information useful and accurate, but technology products, software, security practices, prices, policies, and third-party services can change over time.

You should consider the circumstances of your particular situation before relying on general website information to make an important decision.

3. Technology Support

Sukoonsaathi may assist with computers, laptops, mobile phones, Wi-Fi, internet connections, Smart TVs, applications, device settings, software, and other everyday technology issues.

We cannot guarantee that every device, application, operating system, network, account, or hardware component will be compatible with a recommended solution.

Hardware failures, data corruption, unsupported software, manufacturer restrictions, internet-service problems, account restrictions, and issues caused by third parties may prevent or limit the results of a support session.

4. Digital Guidance

Digital Guidance may include help with applications, email, online forms, video calls, digital services, device use, digital payments, and general technology learning.

Such guidance is intended to help customers understand and use technology. It is not professional legal, financial, banking, tax, investment, or other regulated professional advice.

Customers remain responsible for reviewing information before submitting forms, making payments, sharing information, or taking action through any third-party platform.

5. Security & Privacy Guidance

Sukoonsaathi may provide general assistance with scam awareness, suspicious messages or links, account security, privacy settings, passwords, WhatsApp safety, and safe online practices.

Security guidance can reduce risk but cannot eliminate all risks. No online account, device, network, application, or communication method can be guaranteed to be completely secure.

Sukoonsaathi does not guarantee recovery of compromised accounts, lost funds, deleted data, stolen information, or access to third-party accounts.

6. Third-Party Services

Sukoonsaathi may rely on or help customers use third-party services including internet service providers, device manufacturers, software companies, app stores, Google services, WhatsApp, Calendly, Razorpay, hosting providers, domain providers, and other platforms.

These third parties operate independently and may change their products, pricing, availability, security, policies, or functionality without notice to Sukoonsaathi.

Sukoonsaathi is not responsible for outages, policy changes, account restrictions, payment processing decisions, security incidents, data loss, or other actions taken by third-party providers.

7. Service Availability

We aim to provide reliable and timely support, but service availability may depend on appointment capacity, staff availability, internet connectivity, third-party platforms, technical conditions, and other circumstances.

Appointment requests are not automatically confirmed unless Sukoonsaathi confirms the appointment through the applicable booking or communication process.

8. No Guarantee of Results

Sukoonsaathi does not guarantee that a particular problem will be fully resolved, that a device will operate exactly as expected after support, or that a specific business or website outcome will be achieved.

Where a problem cannot reasonably be resolved through remote or available support, we may recommend contacting the relevant manufacturer, internet provider, software provider, specialist, or other appropriate professional.

9. Customer Responsibilities

Customers are responsible for providing accurate information, maintaining access to their own accounts, following reasonable instructions, and ensuring they have authority to make changes to the device, account, network, website, or other system for which support is requested.

Customers should maintain appropriate backups of important data. While we may take reasonable care during support, no support process can guarantee that data will never be lost, altered, corrupted, or made inaccessible.

10. Website Design & Development

Sukoonsaathi may provide Website Design & Development services including business websites, portfolio websites, landing pages, basic e-commerce websites, mobile-friendly designs, and website maintenance.

Website project results depend on the agreed scope, customer-provided content, approvals, third-party services, domain and hosting arrangements, integrations, and other technical requirements.

We do not guarantee search-engine rankings, sales, leads, advertising performance, conversion rates, business revenue, or any particular commercial result from a website.

Third-party hosting, domain registration, plugins, APIs, payment gateways, software licenses, and other external services may be subject to their own terms and availability.

11. Payments & Transactions

Online payments may be processed through third-party payment providers such as Razorpay. Payment processing, authorization, settlement, refunds, and transaction availability may depend on the payment provider and the customer's bank, card issuer, or other financial institution.

Sukoonsaathi does not control third-party banking or payment infrastructure and cannot guarantee that a transaction will be approved, completed, reversed, or settled within a particular period.

Customers should verify payment details before completing a transaction and should retain relevant receipts or transaction references.

12. Limitation of Responsibility

To the maximum extent permitted by applicable law, Sukoonsaathi is not responsible for indirect, incidental, consequential, special, or third-party losses arising from reliance on general information, use of third-party services, technical issues, service interruptions, data loss, account compromise, or circumstances outside our reasonable control.

Nothing in this Disclaimer is intended to exclude or limit any responsibility that cannot lawfully be excluded or limited under applicable law.

Any liability relating to a paid service is also subject to the applicable Terms of Service and any written service-specific agreement.

13. Changes to This Disclaimer

We may update this Disclaimer from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

14. Contact Information

If you have questions about this Disclaimer or any Sukoonsaathi service, please contact us: