Refund Policy

1. Overview

Sukoonsaathi provides technology support, digital guidance, and Website Design & Development services. Because some services involve reserved appointment time, work already performed, or project-specific preparation, refund eligibility can depend on the type and stage of the service.

This policy should be read together with our Terms of Service and Cancellation Policy. If a service-specific quotation or written agreement contains different refund terms, those terms will apply to that service.

2. When Refunds May Apply

A refund may be considered where, for example:

• Sukoonsaathi is unable to provide a paid service that was accepted and confirmed.
• A paid appointment is cancelled within the applicable cancellation period and the service has not started.
• A duplicate payment or an incorrect payment is received and verified.
• A website project is cancelled before the agreed work has started, subject to any applicable written project terms.
• A refund is otherwise required under applicable Indian law.

3. Appointments & Support Sessions

Appointment requests

A request submitted through our website is not itself a confirmed appointment and does not create a payment obligation. Our team may contact the customer to confirm the service, price, date, and time.

Paid appointments

Where a paid appointment has been confirmed, customers should request cancellation or rescheduling as early as possible. If the session has not started and the cancellation is accepted within the applicable cancellation period communicated at booking, the customer may be eligible for a refund.

After a session starts

Once a support session has started, refunds are generally not available for time already delivered or work already performed. If a material service issue occurs, customers may contact us so that we can review the situation and determine an appropriate resolution.

No-show or late arrival

If a customer does not attend a confirmed appointment or joins substantially late, the reserved time may still be considered used. Any refund or rescheduling request will be reviewed based on the circumstances.

4. Membership Plans

Membership plans may provide recurring access to support or other benefits described on the website or in the applicable plan terms.

• Customers may request cancellation of a future renewal before the next billing cycle where the available cancellation method permits it.
• Charges for a membership period that has already started are generally non-refundable unless otherwise stated or required by law.
• If a recurring payment is charged in error or duplicated, the customer may contact us for review.
• Where a plan is terminated by Sukoonsaathi for a material reason, any eligible unused amount may be reviewed on a case-by-case basis.

Specific membership benefits, billing frequency, and cancellation terms may be shown at checkout or in the applicable membership description.

5. Website Design & Development

Website Design & Development projects are customized services. Before work begins, the customer and Sukoonsaathi may agree on scope, deliverables, timeline, pricing, revisions, hosting/domain responsibilities, and payment milestones.

Before work begins

If a project is cancelled before development or other agreed project work begins, any refund will be determined according to the project quotation or written agreement, after deducting any approved work or third-party costs already incurred.

After work begins

Once design, development, content preparation, setup, or other project work has begun, amounts relating to work already performed are generally non-refundable. Any remaining balance or refundable portion will be handled according to the agreed project terms.

Third-party costs

Domain names, hosting, paid software, plugins, templates, licenses, payment services, advertising services, or other third-party purchases may be subject to the third party's own refund rules and may not be refundable by Sukoonsaathi.

6. Non-Refundable Amounts

Unless otherwise agreed or required by applicable law, the following may be non-refundable:

• Services or support time already delivered.
• Work already completed on a customized website project.
• Third-party fees or purchases that cannot be recovered.
• Charges resulting from customer-requested changes or additional work that was approved.
• Amounts associated with a customer no-show where the reserved service time was made available.

7. Refund Processing

Once a refund is approved, Sukoonsaathi will initiate the refund through the applicable payment method or payment provider.

The time taken for the refunded amount to appear in the customer's account can depend on the payment method, bank, card issuer, and payment provider. Sukoonsaathi does not control the processing time after a refund has been initiated.

Where possible, refunds are normally returned to the original payment method used for the transaction.

8. Exceptions

We understand that exceptional circumstances can occur. If you believe your situation requires special consideration, contact us with the transaction details and a short explanation.

Sukoonsaathi may consider exceptional requests at its reasonable discretion, but an exception granted in one case does not create an obligation to grant the same exception in another case.

9. How to Request a Refund

To request a refund, contact Sukoonsaathi using the details below and provide:

• Your name and contact details.
• The service or plan purchased.
• Date of payment or transaction.
• Payment or order reference, if available.
• The reason for the refund request.

We may request additional information reasonably necessary to verify the transaction and assess the request.

10. Payment Provider

Sukoonsaathi may use third-party payment providers, including Razorpay, to process online payments. Payment processing is subject to the applicable payment provider's systems and terms.

A payment provider may display transaction, refund, or settlement information separately from Sukoonsaathi. For a refund request, customers should first contact Sukoonsaathi unless the payment provider specifically instructs otherwise.

11. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes to our services, payment processes, legal requirements, or business practices.

The updated version will be published on this page with a revised “Last Updated” date. The version in effect at the time of the relevant transaction will generally apply, subject to applicable law.

12. Contact Information

If you have a refund, payment, cancellation, or service-related question, please contact us: