Privacy Policy

This Privacy Policy explains how Sukoonsaathi (“Sukoonsaathi”, “we”, “us”, or “our”) collects, uses, stores, protects, and shares personal information when you visit www.sukoonsaathi.com, create or use an account, submit an appointment or service request, communicate with us, use our technology-support services, purchase a membership or other service, or use our Website Design & Development services.

By using our website or services, you acknowledge this Privacy Policy. Where applicable law requires consent or another lawful basis for processing, we will rely on the applicable basis for that processing.

1. Policy Application

This Policy applies to information collected through our website, account features, appointment and service-request forms, feedback forms, customer communications, payment flows, and other services or interactions that link to this Policy.

This Policy does not control the privacy practices of third-party websites, applications, payment providers, appointment platforms, communication platforms, or other services that we may link to or use. Those providers may have their own privacy policies and terms.

2. Information We Collect

Information you provide to us

Depending on how you use Sukoonsaathi, we may collect your full name, email address, phone or WhatsApp number, city and language preference, service requirements, website-project requirements, appointment details, feedback, reviews, account information, and other information you choose to provide.

Account information

If you create an account, information associated with your account may include your email address, profile information, authentication-related information, and information connected with your use of account features.

Appointment and service information

When you request support or an appointment, we may collect information about the service you need, your preferred contact details, the issue or requirement you describe, appointment information, and related communications needed to provide the requested service.

Payment information

When you make a payment, payment-related information may be processed by our payment provider. We do not intend to store full card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment credentials on Sukoonsaathi servers.

Information collected automatically

When you visit our website, certain technical information may be processed by our hosting, security, analytics, authentication, or third-party service providers. This may include IP address, browser or device information, approximate technical location information, referring URLs, pages visited, date and time of access, and information about how the website is used.

3. How We Use Information

We may use personal information to provide, operate, maintain, and improve our website and services; create and manage customer accounts; process appointment and service requests; communicate with customers; schedule or manage appointments; process and verify payments; provide customer support; respond to enquiries and feedback; deliver Website Design & Development services; maintain business, accounting, transaction, and service records; protect our website and services from fraud, abuse, unauthorized access, and security threats; comply with applicable legal or regulatory requirements; and perform other purposes that are communicated to you or permitted by applicable law.

We may also use information in aggregated or de-identified form where it no longer reasonably identifies an individual, for example to understand service usage, improve our website, or analyze business performance.

4. Cookies & Similar Technologies

Sukoonsaathi and our service providers may use cookies, local storage, session technologies, pixels, or similar technologies where necessary to operate website features, maintain sessions, remember preferences, support security, understand website usage, or provide requested services.

For example, authentication features may use browser storage or similar mechanisms to maintain a signed-in session, while third-party services embedded or opened from our website may use their own technologies according to their policies.

You can control cookies and related browser storage through your browser or device settings. Disabling certain technologies may affect the availability or functionality of some website features.

5. Information Sharing

We may share personal information with service providers and partners that help us operate Sukoonsaathi and deliver requested services. These providers may process information on our behalf or as otherwise described in their own policies.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, court orders, governmental requests, protect the rights, safety, security, or property of Sukoonsaathi or others, investigate fraud or abuse, enforce our terms, or protect the integrity of our services.

We do not sell or rent your personal information as a business practice.

We may disclose or transfer information as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable law and appropriate safeguards.

6. International Data Transfers

Sukoonsaathi is based in India and may serve customers in other countries. Because we use cloud, payment, hosting, authentication, scheduling, communication, and other service providers that may operate or process information in different countries, personal information may be processed or transferred outside India.

Where applicable, we take reasonable steps to use appropriate safeguards for such processing and transfers and to comply with applicable data-protection requirements.

International customers should understand that the privacy and data-protection laws of the country where information is processed may differ from those in their home country.

7. Privacy Rights & Choices

Subject to applicable law, you may have rights regarding your personal information, which may include requesting access to information we hold about you, requesting correction of inaccurate information, requesting deletion where legally permitted, withdrawing consent where processing is based on consent, or raising a privacy-related concern.

To make a privacy request, contact us using the details in the Contact Information section. We may need to verify your identity before completing certain requests in order to protect your information from unauthorized disclosure.

Applicable rights and the manner in which they may be exercised depend on the law applicable to your location and the nature of the information and processing involved.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction. Depending on the service involved, safeguards may include access controls, authentication, secure connections, restricted server-side credentials, and security controls provided by our technology and payment service providers.

No method of transmission or electronic storage is completely secure. Therefore, while we work to protect personal information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining customer and transaction records, resolving disputes, preventing fraud or abuse, and meeting legal, accounting, tax, regulatory, or other applicable obligations.

Retention periods may vary depending on the type of information, the reason it was collected, the nature of the customer relationship, and applicable legal requirements.

10. Children's Privacy

Sukoonsaathi provides technology support that may be useful to families, parents, and individuals. Our services are not intended to encourage children to independently submit personal information. Where a service involves a child, we expect the parent or legal guardian to be involved where required by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. When we make changes, we will update the “Effective Date” or “Last Updated” date shown at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

12. Contact Information

If you have a privacy question, want to make a privacy request, or believe that your personal information has been handled in a way that concerns you, please contact Sukoonsaathi.

Last Updated: 2026